# Connect Citi to SuperBooks

> Citibank N.A. — including Citi credit card accounts.

Canonical page: https://superbooks.io/connecting-to-bank/citi/

## Frequently asked questions

### Does Citi work with Plaid?

Yes. Plaid lists Citi as "Citibank Online", institution ID ins_5. In the snapshot of Plaid's institution list SuperBooks took on July 12, 2026, it is one of 9,761 active US institutions.

### Can I connect Citi to QuickBooks or other accounting software?

SuperBooks has no QuickBooks connection: it is bookkeeping software itself, and it connects to Citi through Plaid. To take those transactions into another tool, export them as a CSV: one file of the transactions you select, with a column naming the bank account each one came from.

### Do I need my own Citi API access or developer key?

No. SuperBooks reaches Citi through Plaid, read-only, and Plaid runs the connection, so there are no developer credentials to request from the bank. Your own data is then readable over the SuperBooks REST API, its TypeScript and Python SDKs, and its MCP server — on every plan. Citi runs a developer portal of its own at developer.citi.com (checked October 5, 2026); access to it is the bank's to grant, and SuperBooks does not use it.

### How do I link my Citi business and personal accounts?

Connect Citi through Plaid, choosing the online-banking profile that holds those accounts; SuperBooks then lists every account Plaid returns for it, and you choose which ones sync. All of them count as one bank connection on your plan. SuperBooks keeps one connection per Plaid institution for each company — for Citi, Plaid's "Citibank Online" record — so connecting it again replaces that connection instead of adding a second one. If your personal and business accounts sit under two separate online-banking profiles there, only one of them can be connected at a time.

### Who handles the connection when I link Citi through Plaid?

Plaid does. You connect through Plaid — in Plaid's own window, or on Citi's own site if Citi uses OAuth — so what you enter goes to Plaid or Citi, never to SuperBooks. All SuperBooks receives is a read-only token for transactions and balances — it can never move money — and disconnecting Citi asks Plaid to revoke it.

### What does Citi share with Plaid when I connect SuperBooks?

For SuperBooks, transactions and balances, read-only. SuperBooks requests one Plaid product, Transactions, so that is what the connection carries, and it requests nothing that can move money. SuperBooks then lists the accounts Plaid returns and syncs only the ones you switch on. What Citi and Plaid exchange beyond that is set by their own terms.

### What is Plaid on my Citi account, and how do I disconnect it?

Plaid is the service SuperBooks uses to reach Citi. Plaid describes itself as "a financial technology company that helps you connect your financial accounts to the apps and services you choose" (https://plaid.com/what-is-plaid/, checked October 16, 2026). To disconnect Citi in SuperBooks, open Settings, Bank Connections and use the Delete icon on its connection, then type DELETE and confirm. That permanently removes the connection's accounts and transaction history from SuperBooks, and, if SuperBooks still holds the connection's access token, it then asks Plaid to revoke that read-only access to transactions and balances. To review every app you have linked through Plaid, Plaid says: "Plaid Portal lets you view connected apps, manage permissions, and disconnect accounts you no longer want to share with an app or service."

### Citi Plaid not working, or stopped syncing?

Reconnect it. Each connection in Settings, Bank Connections has a Reconnect icon. It reopens Plaid on that same connection (Plaid's update mode) instead of adding a new one, then syncs again, so it does not use up a second bank connection on your plan. Whether Citi can be reached through Plaid at a given moment is up to Plaid and Citi, not SuperBooks.

### How much Citi history comes across?

SuperBooks asks Plaid for up to 730 days — roughly two years — the first time you connect. How much of that actually arrives depends on what Citi makes available through Plaid.

### Does SuperBooks categorize Citi transactions automatically?

Yes, when it is confident. SuperBooks applies a category above a 0.7 confidence score; below that it writes nothing rather than guessing, so the Citi transaction stays uncategorized in your list until you set it.

### Can I export my Citi transactions?

Yes — your transactions export as a CSV on every plan and from every role, so you can hand Citi activity to an accountant or load it into another tool whenever you want.

### What does connecting Citi cost?

Nothing to start: the free plan includes 1 bank connection and takes no credit card. Starter raises that to 3 connections and Pro to 10.

All bank guides: https://superbooks.io/connecting-to-bank/