# Connect Citizens Bank to SuperBooks

> Citizens Financial Group, Providence, Rhode Island — personal and business banking.

Canonical page: https://superbooks.io/connecting-to-bank/citizens-bank/

## Frequently asked questions

### Does Citizens Bank work with Plaid?

Yes. Plaid's own institution page, listed as "Citizens Bank", shows it supported in the United States, for Assets, Auth, Balance, Transactions, Investments, checked 2026-09-27: https://plaid.com/institutions/citizens-bank/.

### Can I connect Citizens Bank to QuickBooks or other accounting software?

SuperBooks has no QuickBooks connection: it is bookkeeping software itself, and it connects to Citizens through Plaid. To take those transactions into another tool, export them as a CSV: one file of the transactions you select, with a column naming the bank account each one came from.

### Do I need my own Citizens Bank API access or developer key?

No. SuperBooks reaches Citizens through Plaid, read-only, and Plaid runs the connection, so there are no developer credentials to request from the bank. Your own data is then readable over the SuperBooks REST API, its TypeScript and Python SDKs, and its MCP server — on every plan.

### How do I link my Citizens Bank business and personal accounts?

Connect Citizens through Plaid, choosing the online-banking profile that holds those accounts; SuperBooks then lists every account Plaid returns for it, and you choose which ones sync. All of them count as one bank connection on your plan. SuperBooks keeps one connection per Plaid institution for each company — for Citizens, Plaid's "Citizens Bank" record — so connecting it again replaces that connection instead of adding a second one. If your personal and business accounts sit under two separate online-banking profiles there, only one of them can be connected at a time.

### Who handles the connection when I link Citizens Bank through Plaid?

Plaid does. You connect through Plaid — in Plaid's own window, or on Citizens's own site if Citizens uses OAuth — so what you enter goes to Plaid or Citizens, never to SuperBooks. All SuperBooks receives is a read-only token for transactions and balances — it can never move money — and disconnecting Citizens asks Plaid to revoke it.

### What does Citizens Bank share with Plaid when I connect SuperBooks?

For SuperBooks, transactions and balances, read-only. SuperBooks requests one Plaid product, Transactions, so that is what the connection carries, and it requests nothing that can move money. SuperBooks then lists the accounts Plaid returns and syncs only the ones you switch on. What Citizens Bank and Plaid exchange beyond that is set by their own terms.

### What is Plaid on my Citizens Bank account, and how do I disconnect it?

Plaid is the service SuperBooks uses to reach Citizens Bank. Plaid describes itself as "a financial technology company that helps you connect your financial accounts to the apps and services you choose" (https://plaid.com/what-is-plaid/, checked October 16, 2026). To disconnect Citizens Bank in SuperBooks, open Settings, Bank Connections and use the Delete icon on its connection, then type DELETE and confirm. That permanently removes the connection's accounts and transaction history from SuperBooks, and, if SuperBooks still holds the connection's access token, it then asks Plaid to revoke that read-only access to transactions and balances. To review every app you have linked through Plaid, Plaid says: "Plaid Portal lets you view connected apps, manage permissions, and disconnect accounts you no longer want to share with an app or service."

### Citizens Bank Plaid not working, or stopped syncing?

Reconnect it. Each connection in Settings, Bank Connections has a Reconnect icon. It reopens Plaid on that same connection (Plaid's update mode) instead of adding a new one, then syncs again, so it does not use up a second bank connection on your plan. Whether Citizens Bank can be reached through Plaid at a given moment is up to Plaid and Citizens Bank, not SuperBooks.

### How much Citizens Bank history comes across?

SuperBooks asks Plaid for up to 730 days — roughly two years — the first time you connect. How much of that actually arrives depends on what Citizens makes available through Plaid.

### Does SuperBooks categorize Citizens Bank transactions automatically?

Yes, when it is confident. SuperBooks applies a category above a 0.7 confidence score; below that it writes nothing rather than guessing, so the Citizens transaction stays uncategorized in your list until you set it.

### Can I export my Citizens Bank transactions?

Yes — your transactions export as a CSV on every plan and from every role, so you can hand Citizens activity to an accountant or load it into another tool whenever you want.

### What does connecting Citizens Bank cost?

Nothing to start: the free plan includes 1 bank connection and takes no credit card. Starter raises that to 3 connections and Pro to 10.

All bank guides: https://superbooks.io/connecting-to-bank/